Symptom
- Users can’t see folders that I have shared with them.
- In my vault, I have a folder (for example, a folder called
Reports) that contains a subfolder (for example, a subfolder called January 2011 Financial Statements). I shared the Reports folder with my client, and my client can see the Reports folder, but my client cannot see the January 2011 Financial Statements subfolder.
Read the rest of this article…
Symptoms
- The SmartVault Toolbar does not display in QuickBooks company files that have been added to SmartVault.
- You added a new QuickBooks company file to SmartVault, but the SmartVault Toolbar does not display in QuickBooks when you open the company file.
- You upgraded your SmartVault Desktop software from version 3.0 or lower to version 3.1 or higher, and now you have one or both of the following issues:
- The SmartVault Toolbar now does not display in QuickBooks when you open the QuickBooks company file.
- When you add new QuickBooks company files to SmartVault, the SmartVault Toolbar does not display in QuickBooks when you open the company file.
You are working in a hosted environment, and when you add new QuickBooks company files to SmartVault, the SmartVault Toolbar does not display when you open the company file.
SmartVault displays the following error message: Error: This application has not accessed this QuickBooks company data file before. The QuickBooks administrator must grant an application permission to access a QuickBooks company data file for the first time. After closing this message, the QuickBooks company file opens and the SmartVault toolbar is gray or inactive.
Read the rest of this article…
Symptom
SmartVault Toolbar displays in QuickBooks, but the Attach paperclip icon on the SmartVault Toolbar is gray or inactive. Read the rest of this article…