From the category archives:

SmartVault Inbox

Error: System.Runtime.InteropServices.COMException (0×80040154): Class not registered (Exception from HRESULT: 0×80040154 (REGDB_E_CLASSNOTREG))

Symptoms

  • Error: System.Runtime.InteropServices.COMException (0x80040154): Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)) displays when you click the Attach (paperclip) icon on the SmartVault Toolbar or when you open the SmartVault Inbox and then click Add.
  • The SmartVault Toolbar displays as active, but when you click the Attach (paperclip) icon on the SmartVault Toolbar, nothing happens. (The Attach Documents dialog box does not display.)
  • After you double-click on the Documents (folder) icon on the SmartVault Toolbar to open the Documents List dialog box, when you click Add nothing happens.
  • When you open the SmartVault Inbox and then click Add, nothing happens.

Note: When these symptoms occur, you can still upload documents to SmartVault by dragging and dropping documents onto the SmartVault Toolbar or by dragging and dropping documents into the SmartVault Inbox.
Read the rest of this article…

Icons on the SmartVault Launchpad are gray (inactive)

Symptom

Icons on the SmartVault Launchpad are gray (inactive). Read the rest of this article…

Scanning fails when using a Fujitsu ScanSnap scanner

Symptom

When using a Fujitsu ScanSnap scanner to scan documents, the scan starts and the scanning dialog box displays, but then the scanning dialog box disappears and the scan does not complete successfully. Read the rest of this article…

Scanned image is scrambled or garbled when scanning directly into the SmartVault Inbox

Symptom

Scanned image is scrambled or garbled when scanning directly into the SmartVault Inbox. Read the rest of this article…

Error: Failed to scan document

Symptom

Error: Failed to scan document. Read the rest of this article…