No activation email received after signing up for a SmartVault account

Symptoms

  • You signed up for a SmartVault account, but never received an account activation email from SmartVault.
  • You can’t sign in to SmartVault, because you didn’t get an account activation email from SmartVault after you signed up for an account.

Cause

When you sign up for a SmartVault account, SmartVault sends an account activation email to the email address you specified when you signed up for your account from notify@my.smartvault.com.

You should receive the activation email from notify@my.smartvault.com in your email Inbox within a few minutes. You must click the link in the activation email in order to activate your account.

Occasionally, some users have issues receiving their SmartVault account activation email. For example, instead of going directly to your email Inbox, the email from notify@my.smartvault.com may end up in your email Junk or Spam folder, or delivery of the email may be blocked by your email provider’s spam filtering software.

Resolution

To resolve this issue, first go to your email Inbox and check to see if the email from notify@my.smartvault.com is in your email Inbox. You should receive the activation email within a few minutes of signing up for your SmartVault account.

If the activation email from notify@my.smartvault.com is in your email Inbox, open the email from notify@my.smartvault.com and then click the link in the email to activate your SmartVault account.

If the activation email from notify@my.smartvault.com is not in your email Inbox, complete the following steps:

  1. Check your Junk or Spam folder for an email from notify@my.smartvault.com.
  2. If the activation email is in your Junk or Spam folder, complete the following steps:
    1. Move the activation email into your Inbox and then click the link or copy and paste the link into your Web browser.
    2. Add notify@my.smartvault.com to your email Safe Senders list.
  3. If the activation email is not in your Junk or Spam folder, it was stopped by your email service provider’s spam filtering service. Contact your email service provider and ask them to complete the following steps:
    1. Release the email from notify@my.smartvault.com from their spam filter and send email to your account.
    2. Add notify@my.smartvault.com to their Safe Senders list.
  4. Once notify@my.smartvault.com is added to the Safe Sender list, you can also request another activation email from SmartVault by completing the following steps:
    1. Go to https://my.smartvault.com.
    2. Click the Having trouble signing in? link.
    3. Type the email address you specified for your SmartVault user ID, and then click Submit.
    4. Check your email inbox for an activation link from notify@my.smartvault.com.

Knowledge Base ID

KB113

Comments on this entry are closed.