Knowledge Base

Welcome to the SmartVault Knowledge Base!

The SmartVault Knowledge Base contains the latest information from the SmartVault Support team, as well as articles designed to help you troubleshoot any issues you may have with the SmartVault service.

SmartVault Compatibility with QuickBooks 2012 and Known Issues

SmartVault has provided online attached document for storage for QuickBooks since 2009, and SmartVault currently provides support for QuickBooks 2006, 2007, 2008, 2009, 2010, 2011, and 2012.

Intuit released QuickBooks 2012 to its Gold software development partners on September 12th, 2011, and the SmartVault quality engineering team has completed its initial round of compatibility testing for QuickBooks 2012.

During testing, the SmartVault quality engineering team identified a handful of known issues related the display of the SmartVault Toolbar in QuickBooks 2012. These issues are due to some differences between the way QuickBooks 2012 works compared with previous versions of QuickBooks.

Known issues include the following items:

The SmartVault development team is currently reviewing these issues and identifying the best way to address these issues.

If you use the SmartVault Toolbar with QuickBooks and you plan to upgrade to QuickBooks 2012 right away, please contact SmartVault Support before you upgrade. The SmartVault Support team is happy to discuss your workflow with you and help you determine if your workflow will be impacted by any of the known issues.

If you have already upgraded to QuickBooks 2012 and you encounter any issues using SmartVault with QuickBooks 2012 in addition the known issues already listed in this section, please email the Support Team or submit a Support Request. The SmartVault Support team will review your issue and work with you and the SmartVault development team as needed to address your issue.

Articles by Category

Click on a category to view the list of articles in the category.

Comments on this entry are closed.