When trying to print a return to SmartVault from Lacerte or ProSeries, the document does not show up in SmartVault. After checking the C:\ProgramData\Intuit\PTDesktop\PendingPrintJobs\SmartVault path, pending print jobs contain a .FAILED extension.
SmartVault for Intuit Tax Lacerte and ProSeries
SmartVault for Intuit Tax Lacerte Solo and Team plans
SmartVault for Intuit Tax ProSeries Solo and Team plans
This is likely to occur if the Employee's vault for the specific user does not contain the Integration Queue folder like below.
To resolve this issue, follow these steps: