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Cannot Print to SmartVault - Integration Queues Folder Missing

Overview

When trying to print a return to SmartVault from Lacerte or ProSeries, the document does not show up in SmartVault. After checking the C:\ProgramData\Intuit\PTDesktop\PendingPrintJobs\SmartVault path, pending print jobs contain a .FAILED extension.

Applies To:  

SmartVault for Intuit Tax Lacerte and ProSeries

SmartVault for Intuit Tax Lacerte Solo and Team plans

SmartVault for Intuit Tax ProSeries Solo and Team plans

Cause

This is likely to occur if the Employee's vault for the specific user does not contain the Integration Queue folder like below.

 

2014_July_Portal_Employees.PNG

Resolution

To resolve this issue, follow these steps:

 

  1. Login in as a different administrative user to SmartVault portal. (Add administrator)
  2. If the user experiencing the problem is the SmartVault primary contact, change the primary contact to a different administrative user.
  3. Remove the affected user from Manage Licenses window.
  4. Add user back as an employee from the View Dashboard page and mark them as an Administrator.
  5. Have the affected user open the SmartVault Launchpad and sign in.
  6. Open Lacerte.
  7. Print a Tax Return to verify.
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Last modified
17:19, 22 Jul 2014

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