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Error: A Program Is Trying to Access Email Address Information Stored in Outlook

Table of contents

 

Applies to:

SmartVault Tax and Accounting plans

SmartVault Business plans

Overview

 

Error: A program is trying to access email address information stored in Outlook.  

 

If this is unexpected, click Deny and verify your antivirus sofware is up-todate. For more information about e-mail safety and how you might be able to avoid getting this warning, click Help displays when you try and use Microsoft Outlook. This usually occurs on Microsoft Office 2007. We have not seen this behavior in Office 2010 and higher versions.

Cause

This error message displays under the following conditions:

You are trying to use the SmartVault Plug-in for Microsoft Outlook, and...

  • Your Programmatic Access option in the Microsoft Outlook Trust Center is set to Warn me about suspicious activity when my anitvirus software is inactive or out-of-date (recommended), and
  • Your anti-virus software on your computer is out-of-date.
     

The following image shows an example of this error message:

2014_Feb_OutlookPlugInAntiVirusErrorMessage.png

 

By default, Microsoft Outlook security settings are designed to warn you of suspicious activity when another program attempts to do one of the following actions programmatically:

  • Access your email address book and email address information
  • Send e-mail messages on your behalf
     

In Microsoft Outlook 2007 and Microsoft Outlook 2010, the default setting in the Microsoft Outlook Trust Center is to warn you about suspicious activity when any program, including secure, digitally signed programs like the SmartVault Plug-in for Microsoft Outlook, looks at email address information when your antivirus software is inactive or out-of-date.

This default setting, Warn me about suspicious activity when my anitvirus software is inactive or out-of-date (recommended) is specified in the Programmatic Access option in the Microsoft Outlook Trust Center.

To view this setting in Microsoft Outlook 2007, on the Tools menu, click Trust Center, and then in the left pane, click Programmatic Access.

 

The following image shows this setting in Microsoft Outlook 2007:

2014_feb_TrustCenterMicrosoftOutlook2007.png

 

To view this setting in Microsoft Outlook 2010, on the File menu, click Options > Trust Center, click the Trust Center Settings button, and then in the left pane, click Programmatic Access.

 

The following image shows this setting in Microsoft Outlook 2010:

2014_feb_TrustCenterMicrosoftOutlook2010.png

 

When you use the SmartVault Plug-in for Microsoft Outlook to send a secure link to a document stored in SmartVault to an email recipient, the SmartVault Plug-in for Microsoft Outlook looks at the email address you specified for the email recipient and then checks in SmartVault to see see it the email recipient has access to the folder where the document is stored.

 

If the email recipient has access to the folder, no error message displays, and you can send the email to the recipient.

 

If the email recipient does not have access to the folder, an error message displays and prompts you to give the email recipient access to the folder before you send them a secure link to the folder.

 

Because Microsoft Outlook by default is on guard when any program, including the SmartVault Plug-in for Microsoft Outlook, tries to look at email address information when your antivirus software is out-of-date, Microsoft Outlook treats such activity as a potential invasion of your privacy and displays this warning each time you try and use the SmartVault Plug-in for Microsoft Outlook.

Resolution

To resolve this issue, update the anti-virus software installed on your computer.

 

Once you update your anti-virus software, this error message should no longer display.

In addition, if your anti-virus software is not up-to-date, you can still use the SmartVault Plug-in for Microsoft Outlook by completing the following steps:

  1. When the error message displays, select the Allows access for Check box.
  2. Select an appropriate time period (for example, 1, 2, 5. or 10 minutes) from the drop-dwn box.
  3. Click Allow.
     

This will allow you to use the SmartVault Plug-in for Microsoft Outlook for the specified amount of time.

However, after this time period ends, this error message will display again the next time you try and perform a task using the SmartVault Plug-in for Microsoft Outlook, such as sending a link to a file.

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Last modified
23:55, 10 Mar 2016

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