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Error: Access Denied. Your Rights May Have Changed

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Overview

 

You receive the error:

SmartVault.AccessDenied: Access Denied. Your rights may have changed; please Sign out and Sign back in to correct this problem. at SVault.Client.BusinessObjects.ClientTokenCache.get_RestConfiguration() at SVault.Client.BusinessObjects.ClientTok

There are two possible causes for this error:

  • You may have recently updated the SmartVault Desktop software to a newer version of the software.
  • Your access to a particular QuickBooks company file may have been changed by a your account administrator.

Resolution

To resolve this issue:

  • If you have recently updated the SmartVault Desktop software to a newer version of the software, complete the following steps:

    Steps

    1. Open the SmartVault LaunchPad  and click on  [SmartVault User Settings]
       
    2. On the Preferences tab, Remove the check mark  from the Remember my user name check box, and then click OK.


       
    3. Exit the SmartVault Desktop software by locating the arrow pointing upward on the bottom right of your screen close to the time and date (See screen shot below). Right-Click mouse.png and choose Exit to completely close out of SmartVault. 



       
    4. On your keyboard, press the Windows key and the letter E at the same time  to bring up the File Explorer. In the screen shot below, type in %appdata% and hit Enter on your keyboard (Click on image below to expand if needed).

      windows_explorer.png
       
    5. Open the SmartVault folder and double-click the Cache folder. 
       
    6. Delete all of the folders and files located in this folder. 
       
    7. Reopen the SmartVault as normal and sign in with your SmartVault credentials.
       
  • If you have not recently updated the SmartVault Desktop software to a newer version of the software, contact your account administrator and have them verify that you have appropriate access to SmartVault.

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Last modified
14:29, 25 Aug 2017

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