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Error: Access Denied. Your Rights May Have Changed

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Overview

 

You receive the error:

SmartVault.AccessDenied: Access Denied. Your rights may have changed; please Sign out and Sign back in to correct this problem. at SVault.Client.BusinessObjects.ClientTokenCache.get_RestConfiguration() at SVault.Client.BusinessObjects.ClientTok

There are two possible causes for this error:

  • You may have recently updated the SmartVault Desktop software to a newer version of the software.
  • Your access to a particular QuickBooks company file may have been changed by a your account administrator.

Resolution

To resolve this issue:

  • If you have recently updated the SmartVault Desktop software to a newer version of the software, complete the following steps:

    1. Open the SmartVault Desktop software.

    2. Open "User Settings" from the Launchpad or "options" from the SmartVault tray icon.

    3. On the Preferences tab, remove the check mark from the Remember my user name check box, and then click OK.

    4. Sign out of SmartVault, and then sign in to SmartVault again. The error message should no longer display.

  • If you have not recently updated the SmartVault Desktop software to a newer version of the software, contact your account administrator and have them verify that you have appropriate access to SmartVault.

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Last modified
09:40, 28 Apr 2016

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