As a first time SmartVault user, you might encounter an error preventing you from creating your user account if your name contains characters you can't use within a name. The only usable special character within a name is a hyphen (-). Click here for more information on activating your account.
Often when a tax preparer creates a record in SmartVault for a married couple filing jointly, the tax preparer will use both first names joined with an & symbol. This automatically fills your registration with the special character &, which is not a usable character for registration names.