Customer Center
Help Topics
Self-Help Guides
Home > Support > Knowledge Base and Known Issues > How to tell if an email comes from SmartVault

How to tell if an email comes from SmartVault

Table of contents

Overview

This article is to help you determine if a link or email from SmartVault is authentic and not a phishing attempt.

SmartVault uses the same email address to send you SmartVault Invitations, Password Resets, and Upload or Download notifications. 


* If you are inviting a new administrator, employee, client, or guest to SmartVault, the invite will be sent from notify@my.smartvault.com

* If you are attempting to do a password reset, the password reset request email will be sent from notify@my.smartvault.com
* If you set the notifications for uploads or downloads on your account, the notification email will be sent from notify@my.smartvault.com

 

Signs of an authentic email  
 

1. Always check who is the sender of the email. Below are some examples of how it would appear within your Outlook or Gmail account. 

Here's what the sender info looks like in Outlook below:



In Gmail, you will see the sender like this screen shot below as well.



**Keep in mind that we will never request for you to reset your password without you knowing. Do not reset any passwords that you did not request. **

In the sender email address, it is also possible for emails to reflect something close to our email. Make sure the notify@my.smartvault.com is written correctly. Look for any mistakes in the email address itself. Some examples of fake emails could be like notfy@my.smartvault.com or notify@rny.smartvault.com where the "my" is made by a "r" and an "n" together making it look like "my". 
 
  1. There are links in my email, can I click on them?

    Within the email, you will see links that will take you away from the email screen and into the SmartVault portal. Our links that we provide in the notification emails take you directly to https://my.smartvault.com and not a made up site. Always check where the link is sending you to. Here's a screen shot below on how to hover your mouse over the link and see what URL or website the link is ending you:


You will notice that the link that is provided is taking you to https://my.smartvault.com in the beginning of the link which will let you know that it is our email address sending you the links. If you do notice that the link is trying to send you outside of SmartVault, or a link that looks similar to the link, do NOT click on the link and notify us to let us know so we can investigate further. 
  1. How can I help avoid fake emails being sent from notify@my.smartvault

    You can add the email address notify@my.smartvault.com as a Contact in your email contact list so that it can be added as a Trusted Sender. It will also create a profile for the email to let you know that email is trusted and is the correct email address you should be receiving the notification from. Below are some links that you can click on to show you how to add a contact to your email depending which email client you use.
     
    Outlook
    https://support.office.com/en-us/art...d-47b5728f7b0d
    Gmail
    https://support.google.com/mail/answer/1069522?hl=en
    Yahoo!
    https://help.yahoo.com/kb/SLN15907.html 
    Comcast
    https://customer.xfinity.com/help-an...acts-for-rules
    (Click on any of the following email clients above that applies to you)



Considerations

If you are still in doubt that the email is from SmartVault or account administrator, you can reach out to the support team or your account administrator.

You must to post a comment.
Last modified
16:00, 17 Oct 2016

Tags

This page has no custom tags.

Classifications

This page has no classifications.