Home > Support > Knowledge Base and Known Issues > LaCerte or ProSeries Tax Year Is Missing From Import Data Feature

LaCerte or ProSeries Tax Year Is Missing From Import Data Feature

Table of contents

Overview

Follow these steps to resolve an issue where the tax year(s) may be missing when using the Import Data feature in the SmartVault Desktop Software. 

 

Steps
1. Close out the Import Data feature or Cancel what you were currently working on. 


2. Open the User Settings from the SmartVault LaunchPad and Click on the Extensions tab.

 


3. Un-Check all 3 years for LaCerte or ProSeries (choose which ever one you are using) and Click "Ok".

 


 

4. Re-open the User Settings from the SmartVault LaunchPad and Click on the Extensions tab once again.

 

5. Re-Check all 3 years for LaCerte or ProSeries and Click "Ok"

 

Considerations

If you are still encountering an issue where it is not showing the year you are missing, try clearing the Connected Desktop cache. Please visit the following article for instructions on how to do so: Clear the Connected Desktop Cache

You must to post a comment.
Last modified
17:49, 12 May 2016

Tags

Classifications

This page has no classifications.