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Portal slow to load or never displays files


The file and folders pane within the Portal is taking a long time to load following a SmartVault update.


Force your browser to refresh or clear your internet cache.  


How you force a browser refresh or clear your cache depends on which operating system and web browser you use to access the SmartVault Portal:


Force Refresh: CTRL+Shift+R (Windows) or Command + Shift + R" (MacOS)

Clear Cache: https://support.google.com/accounts/...er/32050?hl=en


Force Refresh: CTRL+Shift+R (Windows) or Command + Shift + R" (MacOS)

Clear Cache:  https://support.mozilla.org/en-US/kb...-firefox-cache

Internet Explorer

Force Refresh: Ctrl+F5

Clear Cache: http://answers.microsoft.com/en-us/i...0-3e748cebc937


Force Refresh; Cmd+R

Clear Cache: Go to Safari > Empty Cache


If the above solutions do not work, it is possible that the Admin of your SmartVault account has changed your access or plan type since you last logged in.  Log out of SmartVault and try signing back in; if that fails to work, please contact your SmartVault Admin or SmartVault Customer Support.

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Last modified
17:49, 27 Oct 2016



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