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Home > Support > Knowledge Base and Known Issues > Portal slow to load or never displays files

Portal slow to load or never displays files



Issue

The file and folders pane within the Portal is taking a long time to load following a SmartVault update.


Solution

Force your browser to refresh or clear your internet cache.  

 

How you force a browser refresh or clear your cache depends on which operating system and web browser you use to access the SmartVault Portal:

 

chrome.png

Chrome

Force Refresh: CTRL+Shift+R (Windows) or Command + Shift + R" (MacOS)
Clear Cache: https://support.google.com/accounts/...er/32050?hl=en

ff.png

Firefox 
Force Refresh: CTRL+Shift+R (Windows) or Command + Shift + R" (MacOS)
Clear Cache: https://support.mozilla.org/en-US/kb...-firefox-cache

ie.png

Internet Explorer 

Force Refresh: Ctrl+F5
Clear Cache: http://answers.microsoft.com/en-us/i...0-3e748cebc937

safari.png

Safari 
Force Refresh: 
Cmd+R
Clear Cache: Go to Safari > Empty Cache


Considerations

If the above solutions do not work, it is possible that the Admin of your SmartVault account has changed your access or plan type since you last logged in.  Log out of SmartVault and try signing back in; if that fails to work, please contact your SmartVault Admin or SmartVault Customer Support.

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Last modified
17:10, 21 Apr 2017

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