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The Operation Being Requested was not Performed Because the User has not been Authenticated

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Overview

  • Error: The operation being requested was not performed because the user has not been authenticated.


This issue has two possible causes:

  • The password you use to sign in to SmartVault contains a special character, such as a colon (:) character or semicolon (;) character. These special characters are not supported by the native Microsoft Windows WebDAV client that the SmartVault Drive uses.
  • You've recently updated your password and it is still cached in the SmartVault Drive.

 

Resolution

To resolve this issue, change your SmartVault password to a password that does not contain a colon (:) character or semicolon (;) character.
 

If your password does not contain these characters follow these steps:

 

Most likely this is due to a cached password, different than your current one being saved. 

  1. Right-click the SmartVault icon in the system tray and select Options... 
  2. Uncheck the box that says "Remember my user name". 
  3. Right-click the SmartVault icon in the system tray and select Disconnect Drive (If not shown, skip this step)
  4. Right-click the SmartVault icon in the system tray and select Sign Out.
  5. Right-click the SmartVault icon in the system tray and select Sign In.
  6. Right-click the SmartVault icon in the system tray and select Map SmartVault Drive

 

It should ask you for your credentials again, type your user name and password and the drive should map correctly. 


 

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Last modified
15:39, 18 Mar 2014

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