You might receive the following error message when importing clients to SmartVault using the SmartVault Import Data utility, or your documents might never upload when printing to SmartVault from Lacerte or ProSeries.
Your Lacerte or ProSeries software might be running at a different elevation than SmartVault. For the integration to work successfully, both applications must run at the same elevation. If Lacerte or ProSeries is running in an elevated state, you are required to respond to a Windows prompt consent or credentials each time you open that application.
There are only three reasons why an application would request for elevation on startup:
Assuming you've already checked the compatibility tab, and the application is not set to require an administrator, follow these steps to resolve this issue: