This issue only affects tax firm employees who are using the SmartVault Desktop.
We've identified an issue with documents being unintentionally duplicated. Usually, this issue occurs when a customer scans documents, uses the SmartVault Print Driver, or saves files directly to the Upload to SmartVault folder.
We've released a software update that provides a fix for the issue. It is imperative that you check that you are running the most current version of SmartVault. If you are not, you should update SmartVault at your earliest convenience. Use the following steps to verify you have the most current version of SmartVault.