Our engineering team has isolated and diagnosed the root cause of the connection problems between our web servers and the Internet, which have been causing performance issues for some of our customers during times of the day when server load is the heaviest. A fix was implemented in the late afternoon on November 10th, and has held up very well today under heavy load.
Status Report: Service has returned to normal. Our engineering team will continue to monitor the situation over the coming days and weeks, and will make further performance improvements as needed, to ensure the system is operating at peak efficiency.
We know that you depend on SmartVault to run your business, and any disruption in service has a major impact on your daily workflow. On behalf of our entire team, we apologize for the inconvenience this incident has caused, and want to sincerely thank you for your patience as our engineering and IT teams have worked around the clock to diagnose and implement a fix for this issue.
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