This section explains how to reset a password for yourself or another user just in case you forget it. You can request a password reset at any time from the SmartVault Sign In page. When you request a password reset, SmartVault automatically sends you a password reset email from SmartVault Notifications (email@example.com) to the email address associated with your user ID. Simply click on the link in the email and then type in and confirm your new password. Follow along with the video or just follow the instructions below.
Note: If you use the SmartVault Drive, you must remap your SmartVault Drive after you change your password.
Note: For security reasons, SmartVault employees cannot see or reset your password. A SmartVault administrator or Vault manager may submit a password reset request for another user, client or guest of their SmartVault account, but the email containing the reset link goes directly to the person who requested their password reset.