While working in the Connected Desktop, files are cached in a local folder on your computer. You may need to clear this cache while troubleshooting issues you might encounter with the Connected Desktop—for example, error messages, the Connected Desktop won't open, the Connected Desktop operates too slowly, etc.
*Before you proceed, ensure all files have been saved and all of your work has been closed. Deleting the cache without saving files will result in loss of unsaved changes to those files.
If you are unable to delete the folder that contains your email address user name for SmartVault, follow Step 1 and make sure you are completely closed out of SmartVault.