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Contact Options

Need to reach us?

The SmartVault Customer Success team strives to offer you the best support we can to help you through any SmartVault issues. Our team provides two levels of support, Basic and Premiere for our Enterprise customers. All support is applicable to SmartVault business hours:


Toll Free: 1-888-607-4275
Monday - Friday, 7am - 7pm CST

(Excluding Holidays)

Important Notes

  • Online resources Available 24×7
  • You can contact support by submitting your question here:
  • Cool, automated electronic support via emailing applicable Knowledge Base articles.
  • Response time for cases submitted for Basic Support is targeted at 1 business day. Although we are usually faster than that!
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