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SmartVault Customer Center

Reset Your SmartVault Password


Clicking the link in step 1, you'll be directed to secure SmartVault page on a new tab in your browser. To return to this page, simply click the tab labeled Reset Your SmartVault Password or follow the prompts on the new tab.


  1. Click this link
  2. Follow the prompts to reset your password and you'll receive an email with the following subject line from
                                   Your password reset request has been processed.
  3. Click the link in the email to reset your password. (link expires in 24 hours)
  4. In the Reset Password window, enter your new password.  
    (Do not use a colon (:) character or a semicolon (;) character. These characters are not allowed)




- If you use the SmartVault Drive, you must re-map your SmartVault Drive after you change your password.

- For security reasons, SmartVault employees cannot see or reset your password. A SmartVault administrator or Vault manager may submit a password reset request for another user, client or guest of their SmartVault account, but the email containing the reset link goes directly to the person who requested their password reset.