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How To Whitelist Our Email For Notifications

Overview

This article will guide you on how to WhiteList our email address notify@my.smartvault.com as a trusted sender to ensure that notifications, activation email(s), and password reset requests are sent to your email inbox folder and not marked as spam or auto-deleted from your mail client. 

 

 

Steps

Click on the following email provider you are using to see whitelist instructions: 

 

  • AOL - America On-Line
     
    1. Click Contacts in the left toolbar
    2. Click New Contact
    3. Add the contact information and email address notify@my.smartvault.com
    4. Choose Add Contact to Save

    Please note: If the mailing is in your SPAM Folder, you can open the email and click the This Is Not Spam button.

     

  • Comcast
     
    1. Click Preferences from the menu.
    2. Click Restrict Incoming Email.
    3. Click Yes to Enable Email Controls.
    4. Click Allow email from addresses listed below.
    5. Enter notify@my.smartvault.com you want to whitelist.
    6. Click Add.
    7. Click Update to finish.

    Please note: If the mailing is in your SPAM Folder, you can open the email and mark it as Not Spam.
     

     

  • Gmail
     
    1. Click Contacts along the left side of any Gmail page. 
    2. Click Create Contact
    3. Copy and Paste notify@my.smartvault.com into the primary email address field.
    4. Click Save.

    Please note: If the mailing is in your SPAM Folder, you can open the email and click the Not Spam button.
     

     

  • HotMail
     
    1. Open your mailbox and click Options (upper right hand corner).
    2. Click the Junk E-Mail Protection link.
    3. Select the Safe List link.
    4. Copy and Paste notify@my.smartvault.com into the dialog box titled Type an address or domain.
    5. Click the Add button next to the dialog box.

    Please note: The mailing is in your Junk E-Mail Folder, open the email and click the Not Junk button.

    *You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to Blocked Senders List instead of Safe List. If you see the mailing's from address on this list, select it and click the Remove button.
     

     

  • Mozilla Thunderbird
     
    1. Click the Address Book button.
    2. Make sure the Personal Address Book is highlighted.
    3. Click the New Card button.
    4. Under the Contact tab, Copy and Paste notify@my.smartvault.com into the Email field.
    5. Click OK.

    Please note: If the mailing is in your junk folder, Right-Click the mailing and choose Mark -< As Not Junk.

     

  • Outlook 2003/2007
     
    1. On the Tools menu, click Options.
    2. On the Preferences tab, click Junk E-mail.
    3. On the Safe Senders tab, click Add.
    4. In the Add address box, Copy and Paste in notify@my.smartvault.com and click OK.

    Please note: If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting "Add To Contacts". You can also access your Address Book via the tools drop down menu.

     

  • Outlook 2010/2013
     
    1. Click on Junk in the top of the Home Menu and it will bring a drop down
    2. Click on Junk E-Mail Options
    3. On the Safe Senders tab, click Add.
    4. In the Add address box, Copy and Paste in notify@my.smartvault.com and click OK.

    Please note: If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting "Add To Contacts". You can also access your Address Book via the tools drop down menu.
     

     

  • Yahoo!
     
    1. Open your mailbox and click on Mail Options (upper right hand corner).
    2. Select Filters under the Management column.
    3. Click the "Add" button on the Filters page.
    4. In the "From header:" row, make the drop down Contains and put the mailer's from address notify@my.smartvault.com in the box.
    5. At the bottom of the page, click the Choose Folder pull down menu and select Inbox.
    6. Click the Add Filter button.

    Please note: If the mailing is in your SPAM Folder, you can open the email and click the Not Spam button.

     

Considerations

The best and most common way to whitelist an address is to add it to your address book, white list, or safe sender's list. Unfortunately there is no universal way to whitelist an address for any email provider, so if this is not an option, you will have to consult the help section associated with your email application or provider. Only they can provide the best instructions on how to whitelist an address on their email platform. 

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