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Error: Padding is invalid and cannot be removed

Overview

 

You receive the error:

Failed to upload the following document: 
Client: XXXXXXX
File: XXXXXXX

Reason: 
Padding is invalid and cannot be removed. 

Exception: SmartVault.UnknownException: Failed to upload the following document: 

Client: XXXXXXX
File: XXXXXXX

Resolution

In order to resolve your issue we ask that you Clear the SmartVault Connected Desktop Cache by following the directions in the link below: 

NOTE: Before you proceed, ensure all files have been saved and all of your work has been closed in the SmartVault Connected Desktop. Deleting the cache without saving files will result in loss of unsaved changes.  

Steps

  1. Exit the SmartVault Desktop software.
  2. Navigate to the AppData/Roaming folder.
    • On Windows 7, click the Start button and in the Search bar, type %AppData% and press Enter.
    • On Windows 8 or 10, access the Search bar (Windows Key + S) and type %AppData% and press Enter.
  3. Open the SmartVault folder.
  4. Open the Cache folder.
  5. Delete the folder named after your sign-in email.
  6. Restart the Connected Desktop and verify that your issues have been resolved.

 

If this does not resolve your issue, please contact our Support Team using the Contact Us web form or engage us via Live Chat on our Support site.

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