The latest version the SmartVault software contains a diagnostic tool to ensure your Mapped Drive settings are correct.
- Open the SmartVault Launchpad.
- Click "SmartVault Updates" and ensure you are running the latest version of SmartVault.
Locate SmartVault in the system tray, right click the icon and choose "Disconnect Drive". If this option is not available proceed to step 4.
Click "Map SmartVault Drive"
Click the link and follow the steps on using the SmartVault Drive Diagnostic Tool. Link