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Using Speccy to Collect User System Information


Speccy is an application that will collect a full profile of a users computer, compile that data and save it to a log for research purposes.  If a user has an issue that cannot be solved, and the normal SmartVault logs do not collect information related to the problem, use Speccy. 


1. Go to:

2. Download the application, and install

3. Open Speccy.  Confirm any access control prompts and run as Administrator if possible. Wait until all fields no longer say "Anylizing..."
4. Click File > Save Snapshot

5. Attach the snapshot file to an email reply from your support case, or send to

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