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SmartVault Customer Center

Security: Two-Factor Authentication User Settings

Overview
 

Enabling Two-Factor Authentication (2FA) adds several layers of security to your SmartVault user and requires you to log in using not only your email address and password, but also a one-time Verification Code that helps verify your identity whenever you are logging in from a new web browser or an unrecognized device. 

The Two-Factor Authentication (2FA) Settings page allows each SmartVault user to enable 2FA on their user and choose how they will receive their verification code: via email, SMS/text message, or automated phone call.

Please Note: If you use the SmartVault for Windows software (including the Connected Desktop, Toolbar, Inbox, Web Drive, etc.) we recommend you update to the latest version before enabling 2FA. By default, verification codes are sent to each user's email address.

 

Steps

  1. Login the Dashboard
  2. Click on the silhouette icon clipboard_e6cb9a76fbf4594b1608d313b4c531a94.png in the top right.
     
  3. Click on Two-Factor Authentication Settings under User Settings
     
  4. On the 2FA Method: line, select an option of your choice:


    clipboard_e8eb24f06a88e4badf6d42e64387485b4.png

    Choose from the following 3 options to receive your 2FA notification:
     
    • Email - Sends you an email with the verification code
       
    • Text/SMS - Sends you a text message to your mobile phone number
       
    • Phone Call - Calls the number listed and verbally gives you the verification number
       
  5. Click Save Changes

 

 

Verification Code Troubleshooting: 
 

  • • Verification Codes are valid for 10 minutes.  The same code will be sent if you if you click the Resend Code link within 10 minutes.
     
  • • If you requested your Verification Code via email and you do not see it, please check your Junk Mail folder and add notify@my.smartvault.com to your Safe Senders list.
     
  • • If the Phone Number on your account cannot be verified, the system will default back to Email as your preferred 2FA Method.

 

Considerations

Two-Factor Authentication (2FA) is just one way SmartVault is improving security on all accounts.  Here are some guidelines on how 2FA behaves:
 

  • • If you sign in to the SmartVault Portal from an unrecognized device or web browser, SmartVault will send you a verification code through your method of choice to verify your identity.
     
  • • The Email Address you use to log in to SmartVault is the default verification method for all accounts. Every SmartVault User or Guest license can change their preferred verification method to email, text/SMS, or automated call.
     
  • • 2FA does not affect logging in to the SmartVault for Windows Desktop Client (WDC).
     
  • • 2FA does not affect logging in to the SmartVault Web Drive or mapping SmartVault as a mapped network drive on Windows or MacOS.