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CodeBase Error



Overview

You may come across an error when printing to SmartVault from LaCerte or ProSeries that says CodeBase Error. This article will explain what to do to resolve the issue. 



Steps

  1. Un-install LaCerte or ProSeries 
  2. Re-install LaCerte or ProSeries 
  3. Open SmartVault
  4. Grant access if needed. 
  5. Open LaCerte or ProSeries and try to print as normal

Considerations

This is an error that SmartVault installation cannot fix as it does not have to do with the SmartVault installation itself. You can attempt to uninstall SmartVault first and then reinstall SmartVault to resolve the issue. However, in our experience, we have found that uninstalling LaCerte or ProSeries and then reinstalling it will resolve the issue. If the issue still persists after attempting to uninstall and reinstall both programs, please do not hesitate to contact us by phone, LiveChat or submit a case to our Support team.