Skip to main content

Customer Center

SmartVault Customer Center

Failed to Scan Document



"Failed to Scan Document" message when scanning from the flatbed of a TWAIN Compliant scanner

This error message will typically display if you are using a TWAIN-compliant scanner and you select the WIA driver in the Scanner drop-down list when you try to perform one of the following tasks:

  • Scan and attach a document to a QuickBooks entry using the SmartVault Toolbar
  • Scan and upload a document to SmartVault using the SmartVault Inbox


To resolve this issue, complete the following tasks:

If you wish to use the document feeder for a single scanning instance, you can click the Other Settings link in the Attach dialog when you click the Add button to attach a document.

  1. Click Add to attach a document to the Inbox or QuickBooks entry.
  2. Select the TWAIN scanner in the dropdown list.
  3. Click the Other Settings link to open the Scanner Settings dialog.
  4. Place a check mark in the box for Enable the use of Document feeder.
  5. Click Close and press the Scan button.

If flatbed scanning is desired as the default, then change the global scanner settings in the SmartVault User Settings dialog.

  1. Open the SmartVault Launchpad and click the User Settings link.
  2. Click the Scanners tab and select the TWAIN scanner to be used.
  3. In the Options section, scroll the window and disable the Enable Document feeder option.
  4. Click OK.
  5. Try scanning the document again. The error message should no longer display.
  • Was this article helpful?