This article is to help you determine if a link or email from SmartVault is authentic and not a phishing attempt.
SmartVault uses the same email address to send you SmartVault Invitations, Password Resets, and Upload or Download notifications.
* If you are inviting a new administrator, employee, client, or guest to SmartVault, the invite will be sent from email@example.com
* If you are attempting to do a password reset, the password reset request email will be sent from firstname.lastname@example.org
* If you set the notifications for uploads or downloads on your account, the notification email will be sent from email@example.com
Signs of an authentic email
|1. Always check who is the sender of the email. Below are some examples of how it would appear within your Outlook or Gmail account. |
Here's what the sender info looks like in Outlook below:
In Gmail, you will see the sender like this screen shot below as well.
**Keep in mind that we will never request for you to reset your password without you knowing. Do not reset any passwords that you did not request. **
In the sender email address, it is also possible for emails to reflect something close to our email. Make sure the firstname.lastname@example.org is written correctly. Look for any mistakes in the email address itself. Some examples of fake emails could be like email@example.com or firstname.lastname@example.org where the "my" is made by a "r" and an "n" together making it look like "my".
You will notice that the link that is provided is taking you to https://my.smartvault.com in the beginning of the link which will let you know that it is our email address sending you the links. If you do notice that the link is trying to send you outside of SmartVault, or a link that looks similar to the link, do NOT click on the link and notify us to let us know so we can investigate further.
If you are still in doubt that the email is from SmartVault or account administrator, you can reach out to the support team or your account administrator.