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Issues With SmartVault After Maintenance

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Overview

Some users have experienced issues logging in to the SmartVault service. These issues may be:

  • Cannot Access the SmartVault client portal. You may be getting unusual issues with the way your vault displays, or the information will not load (it shows a spinning icon indefinitely), or you are still receiving a message about maintenance.
  • The SmartVault Mapped drive will no longer connect
  • The SmartVault Launchpad will not open.  

Resolution

To resolve the issue, follow the steps in this section.

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