Skip to main content

Customer Center

Popular Topics
Topics
Getting Started for Admins
Getting Started for Clients
Store and Manage Files
Upload and Share Files
User and Client Access
Integrations
Account Settings and Billing
Folder & Email Templates
FAQs & Troubleshooting
Training & Services
SmartVault Customer Center

System.Runtime.InteropServices.COMException (0x80040408)

  1. Last updated
  2. Save as PDF

Overview

Error: System.Runtime.InteropServices.COMException (0x80040408)

Could not start QuickBooks.

 

This error is typically caused by some or all of the following conditions:

  • Vista User Account Control (UAC) is disabled.
  • The logged in user to the system belongs to the “Admin” group.
  • The QuickBooks company file you are trying to open is in a Protected folder in a network environment.

 

Resolution

 

For Windows Vista, complete the following steps:

  1. Ensure that Vista User Account Control (UAC) is enabled. For more information about enabling UAC, see http://www.howtonetworking.com/vista/disableuac.htm.
  2. Ensure that the user logged in to the system is not an administrator or member of the “Admin” group.
  3. Ensure the QuickBooks company file is in a PUBLIC folder in a network environment or aPRIVATE (Home) folder in a single-user environment.

 

For Windows XP, complete the following steps:

  1. Close QuickBooks and exit out of SmartVault.
  2. Browse to ProgramFiles>IntuitQuickBooks>VersionComponents>RegisteredUI.
  3. Rename the file UI_sdk_smartvault<bunchofnumbers>.SYS </bunchofnumbers>to OLD_UI_sdk_smartvault<bunchofnumbers>.SYS</bunchofnumbers>.
  4. Restart QuickBooks and sign in to SmartVault.