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Home > Other > Knowledge Base and Known Issues > The value 'xyzportal' can only contain alphanumeric characters. A hypen may be used in the middle of the subdomain; but, not at the beginning or end.

The value 'xyzportal' can only contain alphanumeric characters. A hypen may be used in the middle of the subdomain; but, not at the beginning or end.

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Overview

When trying to add a sub-domain within the customized branding page, you get the following error message:

2016-03-22_SubDomainError.PNG

Cause

This error will occur if the word "portal"  is used as part of the sub-domain and will be blocked for use.  To resolve the issue please be sure to not use the word portal. (i.e., TaxClientPortal.smartvault.com)

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