After upgrading or installing Windows 10, you may have noticed that you are unable to print from Lacerte/ProSeries to SmartVault. Instead, you get a dialogue box that looks like the screenshot below, or nothing occurs.
Lacerte/ProSeries 2014 and older versions installs a PDF print driver that is not fully compatible with Windows 10. This creates a conflict with third party PDF print drivers like the SmartVault Print Driver.
To workaround this issue, the updated Lacerte/Proseries PDF Printer driver can be installed by running the Lacerte PDF 450 Tool:
- Close out of Lacerte.ProSeries and SmartVault.
- Download the tool using this link: Lacerte PDF 450 Tool.
- Run the downloaded tool.
- You will see commands scrolling on the screen. The tool is finished when it says "Lacerte PDF Printer Repair Tool finished..."
- Press any key to exit the tool.