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Customer Center

SmartVault Customer Center

Who Accessed My Account?


If you receive an email notification indicating someone unexpectedly downloaded a file or folder or a large number of files and folders in your account, you might be concerned that someone may have hacked into your account.



Viewing a document either in the SmartVault Portal or the SmartVault Drive is effectively downloading the file and is logged as such in SmartVault which generates a notification. Some reasons why files are opened:


  • The file may have been opened intentionally or unintentionally by the specific user.
  • The file or folders may have been scanned by your A/V software through the SmartVault drive.



  1. Verify with the user that the user has not viewed the file, intentionally or unintentionally.
  2. Have the user change their SmartVault password in case it has been compromised, to disable access with the old password.
  3. Disable "scan Network drive" option in your AntiVirus software.