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Mail Recipient does not appear as a Send To option


When attempting to send a client a PDF file, you may be missing the Send To->Mail Recipient option. Follow the steps on this guide to resolve this issue provided by Microsoft


  1. Right-Click mouse.png on the  from the bottom left of your screen and click on File Explorer. (Or you may also Left-Click on the  icon.)
    - Just like the screen shot below, type %appdata%\microsoft\windows\sendto and press Enter on your keyboard. 


  2. If you are missing the Mail recipient file as shown below, you will need to download the Mail Recipient file from step 3. 

  3. To download the Mail recipient file, click here-> Download Mail recipient
  4. Check your Downloads folder or check the location where your browser normally saves documents. Here is what it should look like in the screenshot below.

  5. At this point, you should have two windows open.

    - A. The original window should be the %appdata%\microsoft\windows\sendto and should say Send To at the top.
    - B. The other window should be your Downloads folder. Refer to the screen shot below to see how it should look. 

    - C. Click and Drag the file from your Download folder into the Send To folder similar to the screen shot below.

  6. Exit the SmartVault Desktop software by locating the arrow pointing upward on the bottom right of your screen close to the time and date (See screen shot below). Right-Click mouse.png  and choose Exit to completely close out of SmartVault. 

  7. Now you may re-open the Connected Desktop and check to see if the Mail Recipient option is now available as shown in the screenshot below. 



1. This should not require a reboot of your machine and the fix should show results as soon as you move the file over to the Windows->Send To folder. Please make sure you exit out of SmartVault completely first as shown in step 6 and then reopen SmartVault to check. If you are still experiencing an issue, please do not hesitate to reach out to our Support team by calling in by phone, Live Chat, or email us at for further assistance. 

2. Please also keep in mind that Microsoft may change certain locations and paths to this particular file. The article that this fix was provided by is at the following link below:

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