Skip to main content

Customer Center

SmartVault Customer Center

Add Specific Preparer's Names to Your Email Templates for Each Client


You can add a preparer's name so that if your tax firm works with multiple tax preparers, the name of each client's preparer appears on the tax email sent out.


You should not utilize this capability if your clients don't have individual preparers or you run a solo tax firm. Instead, you can add a customized closing section by using the custom branding in SmartVault.


Also, be aware to use this feature, you will need to specify a preparer for ALL clients.


  1. Sign in the Portal.
  2. Click Clients.
  3. Locate the client in your client list and click View client information (the i icon).
  4. Click Edit client (the pencil icon) and click the + symbol under Preparer.
  5. Click the + symbol until you find the specific preparer you need. Click the X symbol next to any preparers to remove those preparers from this list.
  6. Click Save changes (the disk icon).
  7. Click the menu icon and select Dashboard.
  8. Click Email Templates.
  9. Click Tax Return to edit your tax return email template.
  10. Verify that %PreparerName% is at the end of the template. Make any changes to the format of the closing—for example, add "Sincerely," above the %PreparerName%.
  11. If you make any changes, click Save changes.
  12. Repeat steps 4-7 for all remaining clients.
  • Was this article helpful?