This problem relates to network connectivity, and represents an inability for your local computer to connect to the SmartVault service. Please check the following link on our support page to see the status of the SmartVault service. We maintain an average of 99.9% uptime.
Your connection may be blocked by a firewall, antivirus software, router black list, or it could represent a momentary loss of connection from your ISP.
If this issue does not resolve itself please contact your internet service provider to verify your connectivity, or your IT administrator to assist with your configuration. If the issue persists please contact SmartVault support.