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Unable to load client "Object not found"

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Overview

When you try to look at the details of a client in the Dashboard or try to choose the Open Client in Portal option in the SmartVault Connected Desktop, you get the following error message.

Error: Object not found

2014_Sept_AppliesToTaxPlans.PNG

Cause

This may be happening because a tax engagement has been deleted from the client vault. 

Resolution

To resolve the issue, follow the steps in this section.

 

  1. Sign into the SmartVault Client portal at https://my.smartvault.com 
  2. Right click on the client vault that is generating the error. 
  3. Select Recycle Bin and use the drop down to select "Deleted within Last 90 days" 
  4. If you see a TYXX folder listed there, then click Restore. 
  5. Once restored, now see if you get the same error. 
     

If you continue to get this error after the above steps, then please send use the URL link from the address bar when you click the client Info. You can send the URL to support@smartvault.com with the error details.


This will help us identify the problem with the specific client.

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Last modified
10:19, 5 Jan 2015

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