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Retrieve Activation E-mail

Overview

You signed up for a SmartVault account, but never received an account activation email from SmartVault.

You can’t sign in to SmartVault because you did not get an account activation email from SmartVault after you signed up for an account.

Cause

When you sign up for a SmartVault account, we send an account activation email from notify@my.smartvault.com to the email address you used to register for your account.

 

You should receive the activation email in your email Inbox within a few minutes. You must click the link in the activation email in order to activate your account.

 

Occasionally, some users have issues receiving their SmartVault account activation email. For example, instead of going directly to your email Inbox, the email from notify@my.smartvault.com may end up in your email Junk or Spam folder, or delivery of the email may be blocked by your email provider’s spam filtering software.

Resolution

Double-check to verify that you didn't receive the activation email and resend if necessary:

  1. First, go to your email Inbox and check to see if the email from notify@my.smartvault.com is in your inbox. You should receive the activation email within a few minutes of signing up for your SmartVault account.
  2. If you locate the activation email from notify@my.smartvault.com, open the email and then click the link in the email to activate your SmartVault account.
Retrieve your activation email
  1. Go to https://my.smartvault.com.
  2. Enter the email address you used to register for your SmartVault account or the email address that was used to invite you to someone else's SmartVault account.
  3. Enter a few random characters in the password field.
  4. If you haven't activated your account yet, the activation email will be resent.
  5. Check your email inbox for the activation email.

 

If you still can't locate the activation email from notify@my.smartvault.com, complete the following steps:

Check your Junk or Spam folder for an email from notify@my.smartvault.com.

  1. If the activation email is in your Junk or Spam folder, complete the following steps:
  2. Move the activation email into your Inbox and then click the link or copy and paste the link into your Web browser.
  3. Add notify@my.smartvault.com to your email Safe Senders list.

 

If the activation email is not in your Junk or Spam folder, your email service provider’s spam filtering service may be blocking the email. Contact your email service provider and ask them to complete the following steps:

  1. Release the email from notify@my.smartvault.com from their spam filter and send email to your account.
  2. Add notify@my.smartvault.com to their Safe Senders list.
  3. Note: If you are a Gmail or Hotmail user, you can also resolve this issue by creating a new email contact from your webmail window for notify@my.smartvault.com (you can enter any first and last name for the contact).

 

Once notify@my.smartvault.com is added to the Safe Sender list, you can also request another activation email from SmartVault by completing the following steps:

  1. Go to https://my.smartvault.com
  2. Click the Password Reset link.
  3. Enter the email address you used to register for your SmartVault account, and then click Submit.
  4. Check your email inbox for an activation link from notify@my.smartvault.com.
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Last modified
11:56, 4 Apr 2016

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